Customer Service Representative

Shrewsbury Electric and Cable Operations (SELCO) seeks an experienced Customer Service Representative who is able to perform a full range of customer service functions for electric, internet, cable television, and telephone customers to effectively resolve customer needs. Applicants must be able to cross-sell products and services to existing and new accounts over the phone and in person. The ability to multitask and excellent computer skills are a must.

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ESSENTIAL JOB FUNCTIONS: 

This position will be responsible for responding to a variety of customer inquiries, requests, and complaints related to light, cable, and telephone services. Conducts account research as necessary and refers unresolved matters to the supervisor. Determines the need for service calls and refers to appropriate personnel. Processes applications both for new electric, internet, cable, and telephone service customers and explains various packages and services available. Please review the full description of duties and responsibilities here.

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ABOUT SELCO

SELCO is a community-owned and operated utility offering Shrewsbury residents and businesses high-quality electric and broadband services at competitive prices. SELCO provides electric, cable, telephone, and internet services to residential and commercial customers within the Town of Shrewsbury, Massachusetts. SELCO is positioning itself to become a leading municipal utility. SELCO is an equal opportunity employer and offers a competitive benefits package, including health insurance, a pension, and tuition reimbursement.

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Please submit your cover letter and resume to selcohr@shrewsburyma.gov by March 17, 2023.

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JOB TYPE

Full-time.

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SALARY

Starting at $25 an hour.

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About SELCO

SELCO is a community-owned and operated utility offering Shrewsbury residents and businesses high-quality electric and broadband services at competitive prices. SELCO provides electric, cable, telephone, and internet services to residential and commercial customers within the Town of Shrewsbury, Massachusetts. SELCO is positioning itself to become a leading municipal utility. SELCO is an equal opportunity employer and offers a competitive benefits package, including health insurance, a pension, and tuition reimbursement.

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