THE FUTURE IS BRIGHT, CLEAN, & GREEN
The ongoing transformation of the energy industry coupled with shifts in consumer expectations have increased calls for improved transparency and accountability from both public and private utilities. In an effort to measure performance in all areas of sustainability, set goals, and track progress in achieving decarbonization, SELCO’s annual Sustainability Report provides a one-stop reference and overview of the many activities and efforts underway within the organization.
SELCO's Net-Zero Roadmap, outlined in our Power Supply Policy, increases our carbon-free power percentage by 5% each year, resulting in 100% carbon-free power by 2032, well ahead of the carbon-free goal of 2050 set by the Commonwealth. We believe this accelerated schedule is in alignment with customer priorities, meets or exceeds community goals for net-zero emissions, and helps establish SELCO as an industry leader.
APPA Smart Energy Provider
SELCO has achieved the American Public Power Association's Smart Energy Provider (SEP) designation. This program recognizes utilities for demonstrating commitment to and accomplishment in smart energy program planning, energy efficiency and distributed energy resources, environmental and sustainability programs, and communication and customer experience.
Sustainability-Related Press Releases
Customer Survey Data
SELCO works with Great Blue Research to conduct a customer survey every other year. The primary goals for this research are to regularly assess SELCO’s performance over previous years and identify areas for improvement in an effort to provide the best possible service to customers. The outcome of this biennial survey enables SELCO to more clearly understand and ultimately set customer expectations, act on near-term opportunities for improvement, and create a strategic roadmap to increase customer satisfaction. Surveys for electric and cable/broadband service have been conducted separately since 2019. Prior to that both services were included under one survey instrument.
- 2019 Electric Survey
- 2019 Cable Survey
- 2017 Electric & Cable Survey
- 2015 Electric & Cable Survey
Smart Energy Consumer Collaborative Member
SELCO is a member of the Smart Energy Consumer Collaborative. SECC is a nonprofit organization that works to learn the wants and needs of energy consumers in North America, encourages the collaborative sharing of best practices in consumer engagement among industry stakeholders, and educates the public about the benefits of smart energy technology.