​In response to Coronavirus information provided by the Center for Disease Control and the State of Emergency declared by Governor Baker, the Shrewsbury Town Hall is currently open by appointment only.  Our customer service and Helpdesk telephone lines will remain open during regular business hours.

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It is critical to maintain the reliability of our infrastructure during this pandemic. We recognize this is a time when many customers are confined at home and depend on our services. As a result, we have continued construction operations for projects that are essential to maintaining safe, reliable service for our customers while following strict health and safety guidelines. Our field and office personnel are following protocols that align with recommendations from the CDC. If you have a need to interact with our staff during this time, we ask that you follow social distancing guidelines and give them space to do their job.  

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The health and safety of our customers and staff is of primary importance. To further limit contact and best serve our customers during this time, we are providing self-installation options for essential services when technically feasible. Thank you for your patience and cooperation.